Download Standard Capability Assessment
Download KPI definitions
Download Guide to ECR concepts
Download User Guides
Each of these user guides contain a .pdf file which has been zipped for faster download. You will need Adobe Acrobat Reader to read the the guides. You can download it here.
Download Talking Guides
Each of these talking guides contains an swf file. To view the file you will need to install Adobe Flash Player. You can download it here.