Download Entry Level Capability Assessment
  Download Intermediate Level Capability Assessment

Download Standard Capability Assessment


Download KPI definitions


Download Guide to ECR concepts

Download User Guides

Each of these user guides contain a .pdf file which has been zipped for faster download. You will need Adobe Acrobat Reader to read the the guides. You can download it here.

Download Talking Guides

Each of these talking guides contains an swf file. To view the file you will need to install Adobe Flash Player. You can download it here.